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Lee272241891m0h
Participant
November 20, 2022
Answered

Adobe won't accept my credit card

  • November 20, 2022
  • 6 replies
  • 23661 views

Adobe Malaysia do not accept any of my my credit cards for payment. There is no other payment method available. My credit cards from various banks (Citibank, Cimb Bank) has no problems and zero outstanding at all. I can use my cards everywhere else online or offline with no problems at all.

 

HELP!!!!!!!

 

Error Msg: "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

 

    Correct answer marc_4725

    I suspected the same thing but whats funny is that i tried other card/bank which i borrowed from my wife and brother, still same results. i have tried top 5 major banks in Malaysia at this point and 1 from SG.


    One solution is ask the backend team at Adobe to lift the ban on both your bank cards and email address as they have been blacklisted by their fraud prevention system.

    The other is use a new email address and another bank card, let an agent place the order for you.

     

    Either one above will work. I tell you this.

    6 replies

    K
    kirpalmedia_3070
    Participant
    March 22, 2025

    I NEED HELP 

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 22, 2025

    @kirpalmedia_3070 

     

    use an updated non-opera browser to enter your payment details.

    K
    kirpalmedia_3070
    Participant
    March 22, 2025

    A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank. WHY ??????

    M
    muthu1997
    Participant
    March 4, 2025

    hi, Iam trying to get subscription for ADOBE AFTER EFFECT for my <possible spam link removed-kglad>
    From India.
    Iam attaching the screenshot for reference, 

    iam getting the error 

     

    "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

    KINDLY HELP ME TO SOLVE THIS

     

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    November 21, 2022

    Is the credit card from a bank in Malaysia? If not, it won't work, as the payment needs to be done locally.

    If that is the case, do as @Manan Joshi told you. Eventually, you will also need to proceed through a reseller, as indicated by @kglad. I would first look with Adobe, especially if you have an existing plan. Resellers sell only Teams and Enterprise plans.

    ABAMBO | Hard- and Software Engineer | Photographer
      R
      Rohan28815820ff04
      Participant
      April 1, 2023

      I see that your question has been solved already, but I just wanted to share that I had a similar issue with Adobe a few months back. I tried to use my online credit card, but it just wouldn't work. However, when I used my physical credit card, it went through without any problems.

      C
      cikenbai74
      Participating Frequently
      February 25, 2025

      Hi @afique_1274,

      We are here to help. Could you share more details? Do you get any error when the payment fails?

      Let us know. 


      ^SG


      So all I wanted was to get one of the products however couldnt get to make payment. I get the usual 

       "A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank."

       

      I have already got in contact with one of Adobe Customer Service and even had a call, however even he doesnt know why this is happening and failed to resolve the issue. 

       

      I have used multiple bank card, debit n credit, and even called my banks which they all say the same thing, the transaction didnt even go through their system for them to check what is the issue, which leads me to believe that the transaction was blocked on Adobe side. 

       

       

       

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 20, 2022

      then you'll need to use a reseller, http://adobedealreg.force.com/PartnerSearch?lang=en

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        November 20, 2022


        P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
        https://tinyurl.com/y7cfrr7y
        -Manan

        -Manan
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