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Adobe won't stop billing me

New Here ,
Aug 21, 2023 Aug 21, 2023

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I downloaded Adobe purely to try and get my transcript. What I did not know was that I somehow subscribed to Adobe without my knowledge and never received any sort of billing receipt or billing information. I did not realize that I was being billed until two months after it had happened. I called Adobe asking me to be taken off or stop being billed and it did stop. Until three months after I was stopped being billed I was billed AGAIN for Adobe when they told me they would stop billing me. So I tried calling again and the person I talked to was going to CHARGE me to be removed from the billing, it was like $100 too, and I didn't want to be charged again. I ended up getting frustrated and getting nowhere with the salespersons. I want to delete my account and never use Adobe again but that can't happen until they stop billing me. Is anyone having this same problem?? 

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Account management , Billing

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Aug 21, 2023 Aug 21, 2023

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adobe free trials automatically rollover to paid subscriptions unless cancelled.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Aug 22, 2023 Aug 22, 2023

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Please be reminded: as soon as you provide your credit card information, at some stage you will get charged. As you have taken an annual subscription, you either need to fulfill your year or pay an early termination fee of half of the remaining due. That is what you have agreed too. 

 

When you called support, they offered you a free x months extention in exchange for your committment to stay subscribed. You took that special offer. It is clear, that after expiry of your free months, the billing process restarts. 

 

You need to study more thoroughly the terms and conditions, when taking subscriptions. 

ABAMBO | Hard- and Software Engineer | Photographer

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