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valpp
Participant
March 8, 2023
Answered

adobe wont let me cancel my free trial

  • March 8, 2023
  • 5 replies
  • 8250 views

hi! when i try to cancel my student plan, it doesnt let me. it says that social sign is not supported?? and it asks me for me to change my password after that. and after all that, it returns me to 'social sign is not supported'. pls help me!! i dont know what to do ;-;

 

i have attached a pic of what shows when i try to cancel it (english isnt my first language so sorry!)

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Valpp, sorry you are blocked from canceling your membership. Please use a different browser to complete the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    If you continue to encounter problems, then I would encourage you to use a different device and contact our chat support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen for direct assistance with canceling the plan before you face a penalty.

    5 replies

    J
    John29087672amc9
    Participant
    May 18, 2023

    I had the same problem. Resolved my using a Private Browser Window (Safari).

     

    philg38799243
    philg38799243
    Participant
    March 17, 2023

    You have to remove your social login from Adobe account and change it to email, this will let you cancel free trials and more

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 17, 2023

    @philg38799243 

     

    thank you for the update, and happy to hear you resolved the problem.

    philg38799243
    philg38799243
    Participant
    March 15, 2023

    I'm having exactly the same problem with the same sign in screen, click on continue & nothing happens, you can't even get anywhere with the chat & all of the links I follow just go around in circles.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 15, 2023

    Phil, try the suggestions offered by Kglad to unblock the device you are using from contacting us. 

     

    You don't need to have Adobe software installed, to follow the advice in this public discussion, so you may want to use a different computer, network, or device to contact us or self-cancel your membership per the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    philg38799243
    philg38799243
    Participant
    March 15, 2023
    Hi Jeff,

    I have tried all related links to cancel this if Adobe can't get their
    website to work with a mainstream browser that's a very poor show for a
    global company.

    I have tried several times to self cancel via my account but it just says I
    am not logged in. Adobe is telling me I need to install the software, it's
    of no use to me as my plugins won't run within the application...

    Regards
    Phil Gladwin
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 9, 2023

    to contact support per @Jeffrey_A_Wright, and use chat


    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

     

    you can also contact adobe support via phone and twitter, 


    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      March 8, 2023

      Valpp, sorry you are blocked from canceling your membership. Please use a different browser to complete the steps listed in https://helpx.adobe.com/manage-account/using/cancel-subscription.html

       

      If you continue to encounter problems, then I would encourage you to use a different device and contact our chat support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen for direct assistance with canceling the plan before you face a penalty.

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