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ADOBE XD cannot verify subscription

Community Beginner ,
May 29, 2023 May 29, 2023

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it says unable to verify my subscription and ask me to check my internet connection.

but the fact is everything works well except adobe xd. I cant fix this 😞

QQ截图20230529215545.png

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correct answers 1 Correct answer

Community Beginner , May 31, 2023 May 31, 2023

SOLVED!  it's credential problerm.

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Community Expert ,
May 29, 2023 May 29, 2023

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Community Beginner ,
May 29, 2023 May 29, 2023

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thanks for solution. but still my problerm exists... i cant find adobe xd in cc desktop(already suscribed), icant fetch cloud files or add any extensions from market(keep saying incompatible). so basically i cant use any online services of xd. Really confused bro微信截图_20230530143935.png

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Community Beginner ,
May 29, 2023 May 29, 2023

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i think it is an account proberm. I swtiched to another unsubscribed account and everything just works fine. So this literally looks like i paid just for torturing myself

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Community Expert ,
May 30, 2023 May 30, 2023

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contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
May 31, 2023 May 31, 2023

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much appreciate. i'll try this later

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Community Beginner ,
May 31, 2023 May 31, 2023

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SOLVED!  it's credential problerm.

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Community Expert ,
May 31, 2023 May 31, 2023

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good to hear

 

<moved from cc desktop bugs>

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