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ADOBES SUBSCRIPTION SERVICE IS A SCAM

New Here ,
Jul 30, 2020 Jul 30, 2020

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Wow, this subscription service is just a thinly veiled money scam!! In the future when I need to use a company to edit documents I will choose any company BUT Adobe! I can't believe the secret hidden steep cancellation fees they tack on! It is so sneaky and underhanded! And the customer support is NOT helpful AT ALL. I have never had such a headache just trying to unsubscribe from a service I am not using. My customer service rep was rude and unhelpful. I can't believe in the middle of a global pandemic this company is blatantly extorting money from people. I will be sure to let everyone on social media who works from home know to avoid this service! 

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Adobe Community Professional , Aug 02, 2020 Aug 02, 2020

Read the TERMS before you join.  If you can't understand them, ask a teacher, parent or caregiver to help you.

https://www.adobe.com/legal/subscription-terms.html

 

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

PAID Acrobat Pro DC -- the complete PDF solution for content creators.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

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Adobe Community Professional ,
Jul 30, 2020 Jul 30, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

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Jul 31, 2020 Jul 31, 2020

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There is no excuse if an Adobe Customer Support representative is rude!

 

That having been said, the only “steep cancellation fees” that may be incurred are for subscriptions for which you commit to one full year, even if paying on a monthly basis, in return for a significant discount over the monthly subscription. If for example, you subscribe to Acrobat Pro DC for an annual subscription, but wish to cancel after ten months, the cancellation fee includes the difference per month between the monthly subscription and the annual subscription. Why should you get a discount for the annual subscription if you really want/need it on a monthly basis?

 

There is nothing secret here and no scam! If you need an Adobe product for occasional use, you should subscribe on a monthly basis which allows you to unsubscribe or resubscribe for months in which you need the product.

 

This is no different from a car or apartment lease where you commit to the lease for a certain time period. Return the car early or break the apartment lease, yes, you are subject to either cancellation fees or to paying for the remainder of the period.

 

Please read the terms before you sign up anywhere for subscriptions, leases, etc.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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Adobe Community Professional ,
Aug 02, 2020 Aug 02, 2020

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Read the TERMS before you join.  If you can't understand them, ask a teacher, parent or caregiver to help you.

https://www.adobe.com/legal/subscription-terms.html

 

FREE Acrobat Reader -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

PAID Acrobat Pro DC -- the complete PDF solution for content creators.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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