I had a long conversation including an agent and supervisor, to regain access to my account due to payment problems, and after regaining access they stoled/cancelled my plan and the price that should have been kept. They couldn't recover my old plan, and they increased the price a lot and they tried to make me agree for a new plan, where can I solve this if support chat cannot? All conversation is registered and how the agent told me he was maintaining the price, but they didn't.
@Mauro343682052r0b this is a user-to-user forum, we cannot assist you with account payment and plan details. You can try contacting Adobe Support via X/Twitter at AdobeCare if the chat is an issue.
I had a long conversation including an agent and supervisor, to regain access to my account due to payment problems, and after regaining access they stoled/cancelled my plan and the price that should have been kept. They couldn't recover my old plan, and they increased the price a lot and they tried to make me agree for a new plan, where can I solve this if support chat cannot? All conversation is registered and how the agent told me he was maintaining the price, but they didn't.
reconnect with adobe. there are 2 ways to contact adobe support; chat and twitter (now x):
chat: if you have or want to purchase a subscription, use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
i used the chat field and talked to an agent, and a supervisor, and they cancelled my plan for a "fix", so i tried to contact again via chatbot and when it reconnects me to an agent they are "facing technical issues".
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