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after cancellation I am being offered discounted year but it is unable to go through

New Here ,
Nov 12, 2022 Nov 12, 2022

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My one year adobe cc is almost done in 2 weeks and I wanted to cancel it earlier. When input a reason, I ticked too expensive after which I proceed to my cancellation. Then I came to the section in which they offered a discounted one-year subscription.

Gabriella, before you decide to cancel, consider these offers:

Screenshot (448).png

I clicked on it and proceed to payment but then I got a message that they could not change my plan.

Screenshot (450).png

Can someone help me with it. If not, I will have to cancel and open new account with my student email but I will lose all that I have on my original freelance account.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Nov 12, 2022 Nov 12, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, o

...

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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The rentention incentive (2 free months) is to keep you from cancelling.  You are agreeing to another year of service.  Do you want to keep paying for 12 more months of Creative Cloud?  If not, just cancel and say NO to the free offers.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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To add to @Nancy OShea's post: students are eligible for discounted subscriptions. Please contact Adobe customer care if you have trouble for changing your subscription. 

 

BTW: I thought you would cancel? Why are you concerned losing data on your account?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Nov 14, 2022 Nov 14, 2022

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Thank you all, I managed to get agent from Adobe and really fast. They renewed my subscription on discounted price and I don't have to change anything.

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Community Expert ,
Nov 14, 2022 Nov 14, 2022

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thank you for the follow up.

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