after cancellation I am being offered discounted year but it is unable to go through

[Gabikka]

My one year adobe cc is almost done in 2 weeks and I wanted to cancel it earlier. When input a reason, I ticked too expensive after which I proceed to my cancellation. Then I came to the section in which they offered a discounted one-year subscription.

Gabriella, before you decide to cancel, consider these offers:

I clicked on it and proceed to payment but then I got a message that they could not change my plan.

Can someone help me with it. If not, I will have to cancel and open new account with my student email but I will lose all that I have on my original freelance account.

[John T Smith · Accepted solution]

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

The rentention incentive (2 free months) is to keep you from cancelling.  You are agreeing to another year of service.  Do you want to keep paying for 12 more months of Creative Cloud?  If not, just cancel and say NO to the free offers.

[Abambo]

To add to @Nancy OShea's post: students are eligible for discounted subscriptions. Please contact Adobe customer care if you have trouble for changing your subscription. 

BTW: I thought you would cancel? Why are you concerned losing data on your account?

[Gabikka]

Thank you all, I managed to get agent from Adobe and really fast. They renewed my subscription on discounted price and I don't have to change anything.

[kglad]

thank you for the follow up.

[homesculptor]

I just went to my account, and it said I have 100gb and all apps, cancel your $59.00 for another account for 12 months, to $39.00 and they refunded me $28.00. I just got a huge discount, how cool! Thanks Adobe! 

[kglad]

i don't understand that, but glad you're happy.