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All my Adobe Services are disabled because of Payment Issues

New Here ,
Jul 30, 2023 Jul 30, 2023

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Hi,

so i used the complete Adobe CC for over 4 years now. Payments went down always in time - no problems. Lately i got notified that there were issues with my payment method. Tried to update my payment method, everything seemed fine. Then the next day my Adobe CC Apps were disabled and i got the same message concerning issues with my payment method. More attempts to update and change my payment method were unsuccesful. So i had enough of this. Because i need the CC to work, my intention was to cancel my subscription und delete the acc to create a complete new one so i can get to work again without any problems. But i am not able to cancel my subscription or delete my adobe account because there are issues with my payments. 

 

Adobe lost me with that and its totally fine. But they wont let me out of their system. In my Account Overview it says: "Your Subscription is expired. Update your Payment information to reactivate."

I dont want to reactivate it, i want to cancel this subscription and delete this account once for all, but get interfered by adobe because of "payment issues" which adobe itself is not motivated to fix. It seems that Adobe creates this cycle to take their customers hostage by design. All i want is to cancel my unusable subscription and delete my adobe account. Can someone please help me with my request? 

 

Regards, Good Boye

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Account management , Billing

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Community Expert ,
Jul 30, 2023 Jul 30, 2023

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yes, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Hi there,

We're sorry for the trouble. Adobe account services get suspended after 30 days of missed payment.  Fix a failed or missed payment

We understand that the issue is not what you expected. You can contact our support team to start a private chat session. Meanwhile, we'd recommend taking a look at this article to understand Cancellation details for common Adobe plans

 

Let us know if you have any questions.

 

Regards,

Shivangi

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