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EyeWerk
EyeWerk
Inspiring
May 16, 2025
Answered

Already Subscribed and charged monthly

  • May 16, 2025
  • 4 replies
  • 3022 views

Why am I receiving this message after already being charged for my subscription for the month? I have the 100GB plan. 

 

 

    Correct answer EyeWerk

    I just spoke with an agent from Adobe through the chat, it required resetting my whole account and plan. I appreciate the suggestions from everyone who tried to help. 

    4 replies

    EyeWerk
    EyeWerkAuthorCorrect answer
    Inspiring
    May 23, 2025

    I just spoke with an agent from Adobe through the chat, it required resetting my whole account and plan. I appreciate the suggestions from everyone who tried to help. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 23, 2025

    good to hear.  did you have to cancel your subscription and start a new one?

    EyeWerk
    EyeWerkAuthor
    Inspiring
    May 23, 2025

    Yes, as soon as I setup the new one everything update while speaking with the agent.

    EyeWerk
    EyeWerkAuthor
    Inspiring
    May 21, 2025

    I appreciate the suggestion that everyone has linked but none of those options are working? and this problem isnt just on my computer I'm also having this problem on my Ipad with certain apps. Some of my apps are asking me to subscribe when I try to export files. 

    I also recieved an email asking me to choose a plan for my Adobe Portfolio as if I'm not subscribed for that also. 

     

    I need this problem fixed.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      May 21, 2025

      what's your account show, https://account.adobe.com

      EyeWerk
      EyeWerkAuthor
      Inspiring
      May 21, 2025

       

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      May 19, 2025

      Hi @EyeWerk,

      This looks strange. I confirm that you have an active subscription to CC all apps. Did you try the suggestions shared by the expert above?

      Let us know if you have any questions. 


      ^Shivangi

      EyeWerk
      EyeWerkAuthor
      Inspiring
      May 20, 2025

      Tried everything in those links and nothing worked. I was charged in my account on May 14th, my updates are automatic and I have not changed anything in my computer to cause this. Why am I getting this message and not able to use my programs?

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      May 20, 2025

      Hi EyeWerk,

       

      If the previous solutions don't work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured operating system hosts file (operating system hosts files map host names to IP addresses). 

      To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:

      Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you don't have to manually edit the hosts file -- the tool automatically repairs the file. 

      Reset the hosts file manually: If the issue isn't fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

       

      Do let us know the outcome.

       

      Thanks
      ^KS

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