Alteraçao de Plano

Question

Olá. Fiz subscrição do plano Creative Cloud All Apps e já tinha uma subscrição do plano Fotografia. Queria fazer apenas alteração de plano mas essa opção não era aceite.

Gostava de cancelar o plano Fotografia gratuitamente pois na realidade fiz uma alteração e manter o plano All Apps por favor.

Obrigado

Rashmi27002770wxve · Accepted Answer

Hello There,

We appreciate you writing in. I understand that you wish to cancel the subscription.

We checked the account details associated with your email ID, and we see that as you rightly mentioned you have a photography plan which is still active.

Please follow the steps given in the link below to be able to cancel the subscription as we will not be able to cancel it in the community forum.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Hope your issue is resolved with the links provided.

Thank you,

Rashmi Swain

LinSims · Answer

This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

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This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

You can also try Twitter, @ AdobeCare. (take out the space)

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