Angry paying subscription Adobe User

Question

Okay now im very angrywhy was my second account banned a second timei was given no answer for thatand i am ready to end my subscription with adobe

Jeffrey_A_Wright · Accepted Answer

there was no "poor choice of words" that could be construed as accusing you of lying.

Fae, I am sorry you are encountering problems reaching us. Are you currently posting about https://adobe.ly/4aIF4qc and your inability to activate or use Adobe Director 12? I checked both accounts and I do not see any software titles or active memberships under either account.

Please see https://adobe.ly/42F4H9h for information on the end of life for Adobe Director which occured on December 31st, 2022. If you are looking for a modern solution to create new projects, then I would recommend evaluating Adobe Captivate. I found a few documents which might help you with the conversion process at https://adobe.ly/4aGeJZX and https://adobe.ly/42F4Jhp.

We also have an active Adobe Captivate community at https://adobe.ly/42F4Klt if you want to post about the best way to bring your Director projects into Captivate.

Alternately, Fae, you may also want to look into Animate, which was previously Flash and might have a better handling of any existing Director files that you are trying to access.

Finally, if you have a valid serial number, and the installation files are available, then you can use the steps listed in https://adobe.ly/4jEDqdl to download a fresh copy of Director 12. I don't know if you will be able to activate the software or if Director 12 was included, but the first step would be to log in under the account that has Director 12 registered Fae. If the download button is not available, then you will need to look for a modern solution to meet your current needs. ^JW

fae_6230 · Answer

@Shivangi_Gupta @S. S @SuJoshi @WendellaBee @Rishabh_Tiwari @sameer_puri @David__B
@jeswong17560999 @rpandita @Anshul_Nautiyal

Since no one has attempted to inform an Adobe employee on my behalf, I have taken the liberty of using the keywords "Adobe employee" in the community search bar, which is how I was able to find each of your usernames . It is ridiculous that a customer who has been with Adobe for years now has to resort to these measures to speak to a staff member regarding the status of a customer's account on the Adobe community section of the Adobe site. Yet, here I am, taking the measure of pinging as many employees as I can.

I have spoken to a nonstop number of Adobe employees in the support chat on the Adobe site . One employee informed me that a report was made regarding the status of my account (thespiankyle550086@gmail.com) on the 28th, and yet there has been no follow-up via email or phone call concerning the status of my report.

I have the Adobe Creative Cloud subscription on my other email, which I will be happy to provide to an Adobe employee who direct messages me or asks for the account email in response to this post, which I will send in direct messages . However, please understand that I am losing my patience with Adobe.

It should not require this much effort and cause this much headache to obtain any communication with a staff member regarding one's community account on the community forum website . This is the poorest form of customer service I have ever received, and I am contemplating ending my monthly subscription with Adobe. I was already given a 90-day extension on my subscription just so that I would remain on the platform, because they knew from looking up my account with that email.

I have been a customer with Adobe for almost 11 years! And yet, this is how I am treated?

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