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fae_6230
Participating Frequently
January 31, 2025
Answered

Angry paying subscription Adobe User

  • January 31, 2025
  • 3 replies
  • 1050 views

Okay now im very angry

why was my second account banned a second time

i was given no answer for that

and i am ready to end my subscription with adobe

Correct answer Jeffrey_A_Wright

there was no "poor choice of words" that could be construed as accusing you of lying.  


Fae, I am sorry you are encountering problems reaching us. Are you currently posting about https://adobe.ly/4aIF4qc and your inability to activate or use Adobe Director 12? I checked both accounts and I do not see any software titles or active memberships under either account.

 

Please see https://adobe.ly/42F4H9h for information on the end of life for Adobe Director which occured on December 31st, 2022. If you are looking for a modern solution to create new projects, then I would recommend evaluating Adobe Captivate. I found a few documents which might help you with the conversion process at https://adobe.ly/4aGeJZX and https://adobe.ly/42F4Jhp.

 

We also have an active Adobe Captivate community at https://adobe.ly/42F4Klt if you want to post about the best way to bring your Director projects into Captivate.

 

Alternately, Fae, you may also want to look into Animate, which was previously Flash and might have a better handling of any existing Director files that you are trying to access.

 

Finally, if you have a valid serial number, and the installation files are available, then you can use the steps listed in https://adobe.ly/4jEDqdl to download a fresh copy of Director 12. I don't know if you will be able to activate the software or if Director 12 was included, but the first step would be to log in under the account that has Director 12 registered Fae. If the download button is not available, then you will need to look for a modern solution to meet your current needs. ^JW

3 replies

F
fae_6230Author
Participating Frequently
February 1, 2025

@Shivangi_Gupta    @S. S   @SuJoshi     @WendellaBee     @Rishabh_Tiwari    @sameer_puri   @David__B 
@jeswong17560999    @rpandita   @Anshul_Nautiyal  


Since no one has attempted to inform an Adobe employee on my behalf, I have taken the liberty of using the keywords "Adobe employee" in the community search bar, which is how I was able to find each of your usernames . It is ridiculous that a customer who has been with Adobe for years now has to resort to these measures to speak to a staff member regarding the status of a customer's account on the Adobe community section of the Adobe site. Yet, here I am, taking the measure of pinging as many employees as I can.

I have spoken to a nonstop number of Adobe employees in the support chat on the Adobe site . One employee informed me that a report was made regarding the status of my account (thespiankyle550086@gmail.com) on the 28th, and yet there has been no follow-up via email or phone call concerning the status of my report.

I have the Adobe Creative Cloud subscription on my other email, which I will be happy to provide to an Adobe employee who direct messages me or asks for the account email in response to this post, which I will send in direct messages . However, please understand that I am losing my patience with Adobe.

It should not require this much effort and cause this much headache to obtain any communication with a staff member regarding one's community account on the community forum website . This is the poorest form of customer service I have ever received, and I am contemplating ending my monthly subscription with Adobe. I was already given a 90-day extension on my subscription just so that I would remain on the platform, because they knew from looking up my account with that email.

I have been a customer with Adobe for almost 11 years! And yet, this is how I am treated?

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 1, 2025

this is an example of spamming (repeating the same thing in multiple threads) the forums with your @fae_6230 name.  obviously, re-posting the link to adobe's community standards isn't going to help.

F
fae_6230Author
Participating Frequently
February 1, 2025

Not one adobe employee has actually contacted me over my account

i got told oh dm me and ill dm back never happened

i got another employee saying oh were here to help

well apparently not because i still have not spoken to one employee not one

over my account on adobe community

and i am furious that i have to jump through this many hoops just to get a staff memory over my account

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 1, 2025

Are you the person who kept asking for a serial number for Director?

 

If yes, you were told that the program is no longer available and there is no way to get a serial number

 

If you are that person, you kept asking even after being told several times that the program is not available and there is no way to get a serial number

 

If you are that person, I am not surprised that your account was banned

 

If you are not that person, ignore what I just wrote

F
fae_6230Author
Participating Frequently
February 1, 2025

thats not not the reason and actually i didnt continue asking

if you actually read my responses to the other person i was trying to inform them i had no idea of adobe directors existence therefore couldnt even have a legally obtained serial number

and due to their response of that got upset because i thought they were accusing me of lying that i didnt know what adobe director was

and their "so go away" really made me think they were telling me to go away as in leave the community

so if you actually read my responses you would know that i did not continue about obtaining a serial number from someone i was answering their question

of "are you saying you never had a legal serial number of adobe director"

of which i said im saying i didnt even know it existed until a few days ago

of which their response after that made me think they were accusing me of lying

and therefore requesting i leave the community




kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2025

we do not know what happened so it's difficult to help.

F
fae_6230Author
Participating Frequently
January 31, 2025

im the user that you reported

why was i banned a second time

i am ready to end my subscription with adobe

 

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