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Participant
January 7, 2022
Question

Annulation & Remboursement Abonnement

  • January 7, 2022
  • 1 reply
  • 189 views

Bonjour,

 

Je viens de m'apercevoir que j'ai été débité une nouvelle fois de 35,99€ par Adobe Stock.

Ayant fait la demande d'annualtion d'abonnement depuis longtemps, je suis de nouveau TRES surpris.

Je demande une seconde fois le rembrousement entière des sommes prelevé par Adobe Stock soit 107,97€ et ma retraction à cet abonnement !!!!!

 

Merci de faire le nécéssaire le plus vite possible avant que je porte plainte.

 

Cordialement

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1 reply

John T Smith
Community Expert
Community Expert
January 7, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730