Annuler mon essais illustrator

[marc_7987]

Bonjour; J'ai un essais illustrator de 7 jours je suis annuler pourne pas payer l'abonnement. comment faire ? 

Merci 

[Shivangi_Gupta]

Hi marc_7987,

We appreciate you reaching out. As per your account details, there is no active or trial subscription associated with your account. Did you subscribe using a different email address?

Let us know. 

We'll look into the details.

^Shivangi

[kglad]

and if you did use a different id, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html