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ANNULLAMENTO PIANO

New Here ,
Mar 20, 2020 Mar 20, 2020

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Mi è stato accreditato un importo di 18 euro per un piano che ho più volte cercato di annullare senza successo, e dopo aver sollecitato più volte l'assistenza senza avere alcun riscontro. ESIGO SPIEGAZIONI, e  soprattutto che mi venga rimbordato in toto il tutto.

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Community Expert ,
Mar 20, 2020 Mar 20, 2020

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 15, 2023 Jan 15, 2023

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Anche io ho annullato un piano entro i 14 giorni gratuiti previsti (dopo 1 solo giorno di prova), secondo le loro indicazioni

Ora Adobe esige il pagamento e non mi permette di controllare nulla del mio profilo se prima non reinserisco i dati di fatturazione (ma per fatturarmi cosa?).

 

Qualche idea? 

Allego screenshot:

 

adobe.png

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Adobe Employee ,
Jan 16, 2023 Jan 16, 2023

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Hi there,

 

We appreciate you wriring in. Happy to help!

 

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community which has a billing issue.

 

Log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, if you have any questions regarding refund or billing issues, we

would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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LATEST

maintain your evidence of timely cancellation and contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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