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David26974053u7su
Participant
February 6, 2023
Answered

Anuler un abonnement en doublon

  • February 6, 2023
  • 2 replies
  • 335 views

Bonjour,

 

Je me suis trompé lors de mon abonnement à ToutCC 100 Go, j'ai enregistré une nouvelle formule au lieu de modifier la précédente, un abonnement Photo 20Go.

 

Je souhaite annuler mon abonnement photo, car il ne sert à rien, mais je dois toujours payer des frais de résiliation, alors que j'ai un autre abonnement à coté.

Est-ce que c'est normal ? Ai-je la possibilité d'annuler l'abonnement photo, en gardant l'autre, sans frais de résiliation ?

 

Merci d'avance pour votre réponse

This topic has been closed for replies.
Correct answer kglad

yes, adobe support will wave the fee for users in your situation (subscriptions with overlapping apps).  in addition to chat (per @Manan Joshi ), you can use phone or twitter to contact adobe support.

 

ie, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 6, 2023

yes, adobe support will wave the fee for users in your situation (subscriptions with overlapping apps).  in addition to chat (per @Manan Joshi ), you can use phone or twitter to contact adobe support.

 

ie, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

    D
    David26974053u7suAuthor
    Participant
    February 6, 2023

    Thank you very much !

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 6, 2023

    you're welcome.  (if you have time and adobe does wave fees, please confirm adobe waved cancellation fees.)

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    February 6, 2023

    Hi @David26974053u7su,

    Contact Adobe support only they will be able to help you with this issue. To contact support follow the instructions given below
    1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
    2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
    3. In order to talk to a human type "AGENT" in the chat box
    4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

    P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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