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karine28190602xp1b
Participant
January 31, 2023
Question

Applications de l'abonnement Adobe CC

  • January 31, 2023
  • 2 replies
  • 624 views

Bonjour!

 

J'ai choisi l'abonnement basique ADOBE CC. Il est écrit que cela inclue l'accès notamment à Photoshop. Mais ce n'est pas proposé dans l'interface. Si je le cherche, je le trouve mais avec un prix supplémentaire...

Es-tce une erreur de compréhension de ma part. Il ne s'agit pas du logiciel PS?

Merci de vos réponses.

Bonne journée!

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 31, 2023

@karine28190602xp1b 

 

you probably want the photography plan that includes photoshop and both lightroom and lightroom classic, but more limited cc storage.  

    K
    karine28190602xp1bAuthor
    Participant
    January 31, 2023

    Exactly!

    Thanks for answering 🙂

    I thought (when I choosed) that, in the first there is LR, LCand PS. Is that true (doesn't mind the storage I read  G)

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    January 31, 2023

    Moving this discussion to the Account, Payment, and Plan forum.

     

    Karine, I am sorry, but you subscribed to the Lightroom Plan with 1 TB. Photoshop is not currently included in this plan. Please see https://www.adobe.com/creativecloud/photography/compare-plans.html for details on what is included in each membership plan.

     

    If you want to choose a plan that includes Photoshop, Karine, see https://helpx.adobe.com/manage-account/using/change-plan.html for steps to change the plan yourself on Adobe.com. If you would like help adjusting the type of plan you are subscribed to, please do not hesitate to reach out to our chat team at https://helpx.adobe.com/contact.html?rghtup=autoOpen and they will be happy to assist with the modification.

    K
    karine28190602xp1bAuthor
    Participant
    January 31, 2023

    Thanks for answering.

     

    No I take  the first one (as you could see on the image I let here). with 20G.

    By the way, it's really 😞 that we can't chat directly with someone (ok for the forum but I prefer having a chat)...

    I will have a look on the last link you indicate 🙂

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 31, 2023

    you should check your account, https://account.adobe.com to see if you have the plan you think you have.

     

    and to contact adobe support: there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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