Apps in creative cloud

[Yelenkamou]

There  are only 4 apps in my creative cloud. In my plan there should be 45+.

I have Microsoft Pro X 64 bit. I have photoshop but no illustrator or other important apps.

What can  I do?

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

[John T Smith]

Is Microsoft Pro X a device, or an operating system?

Either way, check the requirements for each program https://helpx.adobe.com/creative-cloud/system-requirements.html

[Yelenkamou]

Is there a way to solve this problem?

[John T Smith · Accepted solution]

Surface Pro X – Technical Specifications – Microsoft Surface

Did you actually read? This says your device is not compatible

At this time, Surface Pro X will not install 64-bit applications that have not been ported to ARM64

[kglad · Accepted solution]

get a computer that meets specs.

[Yelenkamou]

no need to be rude, I just wanted to know if there is  a way to solve it, without buying a new laptop as I just purchased this one. And btw the creators should make it clear with which laptop it is compatible and warn users with which it is not compatible.

[kglad]

@Yelenkamou 

adobe does publish the specs needed for all its apps, https://helpx.adobe.com/creative-cloud/system-requirements.html

(however, finding what you want on adobe's website can be an issue.)