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A
ambroisem23227229
Participant
March 5, 2024
Question

Aucun fichiers mais stockage saturé

  • March 5, 2024
  • 2 replies
  • 658 views

Bonjour,

J'ai changé d'abonnement et n'ai maintenant que 100 Go de stockage.

J'avais près d'1 To de photos sur Lightroom. J'ai supprimé l'intégralité de ces photos. Je n'ai maintenant plus aucun fichiers sur aucune des applications Adobe mais Creative Cloud m'indique que mon stockage est toujours saturé. Il est indiqué que j'ai 443 Go de données ?

Cela fait deux jours que j'ai supprimé les données. Est-ce qu'il faut attendre un moment avec que la suppression soit effective ?

Merci d'avance !

Ambroise

    This topic has been closed for replies.

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 5, 2024

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    A
    ambroisem23227229Author
    Participant
    March 5, 2024

    Thank you for the quick response!

    Sorry for posting in the wrong place! I did not noticed there was categories, I will not do this mistake next time!

    I am going to contact the support then, thanks for the links!

    Have a nice day!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 6, 2024

    I have tried to contact the support through the chat bug despit typing "agent" I am stucked with the bot... It keeps asking with which application I have an issue, so I cannot contact a real agent...


    did you type "account" after getting the "agent" response?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 5, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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