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Auto Renewal on Yearly Subscription

New Here ,
Feb 10, 2020 Feb 10, 2020

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Hi,

If I pay for a years mebership of creative cloud upfront, can i then cancel it straight away to get rid of auto renewal or do I have to wait till the 12th month?

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Billing, Creative Cloud, New user

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Adobe Community Professional ,
Feb 10, 2020 Feb 10, 2020

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I believe you have to wait. As I understand it, if you cancel before the end of the contract the cancellation is effective immediately and you get a prorated amount of money back. I do not know if there's any way to get rid of auto renewal.

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Adobe Community Professional ,
Feb 10, 2020 Feb 10, 2020

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Every message about this I have ever read has the reply that linsims gave... you many not, not have auto renewal... you need to keep a note and be sure to cancel during your final month (I've never cancelled, so I'm not sure of exactly when during that final month)

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Adobe Community Professional ,
Feb 10, 2020 Feb 10, 2020

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According to the Adobe employee in this thread, you just have to cancel it in the last month of the contract.

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