Auto Renewal without permission !!

Forum|Forum|1 year ago
April 12, 2024
3 replies
872 views

I have tried to find out when my subscription ends, but there is no where in my account that tells me. It only tells me when my next payment is due. i have tried to cancel but it keeps telling me i have to pay a cancellation fee...but i didn't agree to renew my account after the first year ended!!

I have looked into turning off auto-renew, but aparently this is not an option and instead state they will email me when my renewal is up....LIE!!! i didn't receive anything. instead Adobe has automatically renewed with out letting me know and WITHOUT my OK and has also put the price-up! (and dont tell me this is due to the cost of living!!).

I am sure you can see I have not used any of the programmes in a while, so my subscription needs to be cancelled asap with no £0.00 cancelation fee as this is criminal!

Billing

This topic has been closed for replies.

Peru Bob

Community Expert

You can go to Adobe Customer Service and explain the situation. They may waive the fee. (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare