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Automatic invoices in email

Explorer ,
Nov 03, 2023 Nov 03, 2023

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Hi everyone,

I'm curious if anyone else finds it as annoying as I do that we can't receive our Adobe monthly invoices directly in our email inboxes. Virtually every other company or business sends their invoices to our emails, allowing us to quickly download them to our invoices folder and be done with it in seconds.

With Adobe, however, I have to remember to log in to their website and locate the invoices for download. Not to mention, after perusing some of the complaints in this forum, it appears that some users struggle to locate all their invoices, often finding only the initial purchase or order because it's hidden behind the "all invoices" button.

I can't comprehend Adobe's motivation to make it difficult for their customers to receive their monthly invoices.

 

If anyone have an answer do share with me, also, please advice if you have any solution for this issue.

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Account management , Billing

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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others have asked about it, but the answer is the same; you have to download it.

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Explorer ,
Nov 03, 2023 Nov 03, 2023

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Well, this is infuriating! No company I know of does this absurd trick.
Isn't there anything we can do as a group? Nobody to reach out to?

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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for some things you can make suggestions to adobe. for this i think the cc desktop app is the closest.

 

for applicable apps, use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

 

for others, use https://www.adobe.com/products/wishform.html

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Explorer ,
Nov 03, 2023 Nov 03, 2023

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Thanks, I've posted using the second link.
I hope someone sees it, the place looks deserted.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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you're welcome.

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Explorer ,
Nov 04, 2023 Nov 04, 2023

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Well Adobe did get back to me:

"Adobe had the option to get the invoice automatically to your email ID, since the email was getting compromised due to data protection policy and we would need to ensure that your information is secured, our team had removed the option to send the invoice automatically."

And with that said I answered:
1. Why Google, microsoft, Zoom and many others still send their invoices by email?
2. Why won't you send an email with a link that goes straight to the (secured) invoice?

I hope I'll get answeres... but not counting on it.

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Community Expert ,
Nov 04, 2023 Nov 04, 2023

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you're the first person (in over 20 years that i've been active on the adobe forums) that's mentioned they got an explicit response to their ideas post. so maybe you will get an answer.

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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Nobody here has anything to do with company policy - you need to contact Adobe
Adobe, 345 Park Avenue, San Jose, CA 95110-2704 USA Tel: 408-536-6000 Fax: 408-537-6000

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Explorer ,
Nov 03, 2023 Nov 03, 2023

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I understand,
But don't they have their people or moderators checking this forum once in a while?

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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where you posted, in the ideas forum, is monitored by adobe employees. whether your post will come to the attention of the appropriate personnel is anyone's guess.  but it's more productive than writing to adobe's business address which is as likely to be successful as writing to santa clause at the north pole.

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Explorer ,
Nov 03, 2023 Nov 03, 2023

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I've had a laugh this evening. Thanks for that 🙂

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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🙂

 

you're not the only one tomake that request. hopefully it will get some upvotes.

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New Here ,
Sep 06, 2024 Sep 06, 2024

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please send invoice to us

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Community Expert ,
Sep 06, 2024 Sep 06, 2024

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@Adept_student1152 

 

can you clarify your request?

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New Here ,
Nov 20, 2024 Nov 20, 2024

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@kglad scroll up

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Community Expert ,
Nov 20, 2024 Nov 20, 2024

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@xoxidein 

 

to which post?

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Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

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Hi everyone,

 

For now sending automatic emails is not an available facility from Adobe.

We shall take your feedback and share it with our teams.


Thanks

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New Here ,
Nov 21, 2024 Nov 21, 2024

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The reason is because Adobe is looking out for YOU and your SECURITY!!! So much so, they, and I quote:


"...  cannot send invoices on the email as your email ID is associated with adobe account ..."

 

So secure Adobe, so secure. Adobe won't send your invoice to the email you used to create the Adobe account. Why? I quote again:

 

"... if the email is compromised, then the hackers can have access to the adobe invoice, and invoices contain sensitive information ..."

 

Thank you Adobe for keeping us SAFE!!!

 

/s

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Explorer ,
Nov 21, 2024 Nov 21, 2024

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What? why? You're one of the biggest companies in the world and "It is not a facility" for you? What?!
If it is for safety reasons please don't send us the actual Invoice, send us an email with a link to the invoice that's (safe) in our account!
Every major company does that, why can't you?

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Community Expert ,
Nov 21, 2024 Nov 21, 2024

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@ErezM 

 

if you want to make this suggestion to adobe, post in the desktop ideas forum, or upvote one of the identical requests made in the past.

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