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Participant
May 5, 2025
Question

BAD BEHAVIOUR | Cannot cancel Adobe Express trial after 30 days

  • May 5, 2025
  • 1 reply
  • 159 views

Why Adobe don't let us to cancel trial. Keep asking for payment....

Why? Whe there is no single click unsubscription or automated method after trial ends, to automatically deactivate if user dosent want to stay? 

 

1 reply

kglad
Community Expert
Community Expert
May 5, 2025

you have to fix payment problems before you can cancel.

 

https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Participant
May 5, 2025

And need to pay $9.99 ? 

kglad
Community Expert
Community Expert
May 5, 2025

i don't know why you owe.  you can check the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html