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Participant
May 9, 2025
Answered

Bad Business

  • May 9, 2025
  • 2 replies
  • 199 views

I somehow made an annual commitment to Adobe to not only 1 subscription but two. I relayed to customer service that I did not intend to subscribe. I have not used nor plan to use their services. Apparently I am unable to cancel without paying a $90 early cancellation fee. This is a SCAM structure of doing business. I felt obligated to share for other consumers protection. Customer service hung up on me leaving me very unsatisfied and upset

    Correct answer John T Smith

    >I did not intend to subscribe.

     

    For anyone else reading this
    Please read everything so you know what you are doing BEFORE you buy a subscription... the link below has the information you need
    .
    If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription
    .
    https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    May 9, 2025

    >I did not intend to subscribe.

     

    For anyone else reading this
    Please read everything so you know what you are doing BEFORE you buy a subscription... the link below has the information you need
    .
    If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early... you also need to keep track of your annual renewal date, so you may cancel after your 12th payment, before your subscription renews and you start a new one year subscription
    .
    https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

    kglad
    Community Expert
    Community Expert
    May 9, 2025

    they're obligated to follow adobe's policy: you must correct payment problems before you can cancel your subscription.