Bank Slip( boleto) Payment in Brasil

Hi, it is impossible that adobe sends a boleto / Bank slip to pay for the subscription plan.

i fill out the form and all i am getting is a webpage stating "you have to wait for 24 hours to receive the email"

then, I'll wait and wait but nothing happens. no more email, no boleto, no nothing.

i asked the chat support, i had telephone support, all were very friendly but still no boleto.

funny fact is that when i started the subscription i paid the same way with boleto.

at the time it was sent immediately, i printed and paid it..... this is not working from your side.....

now what?

best regards christian

This topic has been closed for replies.

Community Manager

Christian, we have been trying to contact you regarding support case ADB-27015265-J3D6; please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active case. The case will automatically close if we do not receive a response very soon.

Participant

i added a screenshot of the quote

Community Manager

Thank you, Christian!

Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html in case any additional updates are requested. You may also want to review the SPAM folder for your e-mail to verify you are receiving any messages from us.

Community Expert

contact support again,

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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