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Been trying to cancel my yearly sub for 6 months now.

New Here ,
Feb 14, 2023 Feb 14, 2023

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I've been trying to cancel my subscruption for 6 months now. Whenever I try, I get a warning that I'm gonna be charged a whopping 660 SEK for canceling out early. I signed February 2022, it's been a freaking year now and I still can't get out.

 

Why is there no freaking support chat on this website? Why am I being charged for quitting early when I've been on the plan for a year?

 

 

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Billing

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Adobe Employee ,
Feb 14, 2023 Feb 14, 2023

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Hi there,

 

We appreciate you writing in. Happy to help!

 

We have checked your account and we see that you have an active Photography subscription under the email address associated with the community.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, if you need any further help regarding billing or account please conect with the Support team.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat or on the phone.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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in addition to chat, you can use phone and twitter to contact adobe support:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Feb 14, 2023 Feb 14, 2023

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LATEST

To avoid early cancellation fees, wait until your 12th month of service to cancel.  The renewal date is in your online account. Set a reminder on your smartphone or Google Calendar.  Or cancel early and pay the 50% fee.  Your choice.

https://account.adobe.com/plans

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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