Being charged for monthly creative cloud access for no reason.

Question

Hello,

Currently I'm a graduate student and my program offer's free monthly access to the creative cloud which I use through my educational email address (which is paid through my tuition and does not reflect as a monthly expense on my bank statement). My other personal email account that I used to use creative cloud access hasn't been charged billing or invoice since 2015. However, I have noticed that each month I still get charged $56.30 a month on my debit card for "ADOBE CREATIVE CLOUD". I really don't know why I'm being charged this amount and I can't see this as a bill or invoice on any of my accounts. What are my options here?

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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