Being charged on account that does not exist

[steven_3429]

I’ve been getting charged monthly, but when I try to log in to the account linked to the email being charged, it says the account doesn’t exist. I’ve checked thoroughly, and there’s no record of me signing up, yet I’m still being billed.

[John T Smith]

1 - call the fraud number for your credit card

2 - Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN... also, chat is for individual subscriptions, if you have a Teams or Enterprise subscription contact your subscription administrator
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[kglad]

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

[Jeffrey_A_Wright]

Steven, sorry you are unable to locate the cause of the charge from Adobe. Please see https://adobe.ly/4fsf6YU for other possible sources of the unknown charge. ^JW