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J
Jonathan23136573wtiv
Participant
February 13, 2022
Question

Being charged Subs twice per month £15.17 AND £25.28

  • February 13, 2022
  • 1 reply
  • 231 views

I've been trying to find out why I'm being charged subs twice? In UK

The £15.17 is Adobe Pro

The £25.28 is showing on my card as: 

ADOBE ACROPRO SUBS
ADOBE.LY/BIL
Computer Software Stores

But isn't showing up on my Adobe account when I log in.

Can somebody help please?

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
February 13, 2022

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: (REMOVED BY MODERATOR)

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

J
Jonathan23136573wtivAuthor
Participant
February 13, 2022

Hi Try67

I've tried the chat support link, it takes me to the same page as the general help page?

Is this chat support link only available in weekdays?

try67
Community Expert
try67Community Expert
Community Expert
February 13, 2022

I don't think so... It worked fine for me. Maybe contacting an agent is only possible during working hours, though.

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