Being charged. Trying to cancel but Adobe account says I don't have a plan

Question

So frustrated. Billed by adobe 119.89 to be charged to AX April 1st. When I try to cancel my adobe plan my adobe account says I have no plans. So why is adobe charging me? I was billed directly by adobe.

I got no where with a chat, it was just an endless loop of questions that didn't pertain.

Any suggestions.

kglad · Answer

is that an early cancellation penalty?

contact adobe support to find out. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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