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jonathanrichards
Known Participant
October 1, 2025
Question

Being charged twice

  • October 1, 2025
  • 1 reply
  • 337 views

I've just noticed on my bank account that I appear to be being charged twice. There is one transaction a month from 'Adobe' and another from 'Adobe Systems'. 

See attached bank statement.

 

Please can you investigate this issue with some haste?

1 reply

Kanikas
Kanikas
Legend
October 1, 2025

Hi jonathanrichards, 

 

We are here to help you. Could you please enter the details of the charge here in the link and idetify what the charge is for: https://adobe.ly/4nTTyc7;

 

Hope this helps! Let us know if you need more help around the unknown charge that you are seeing.  

 

Thanks 
^KS

J
jonathanrichardsAuthor
Known Participant
October 1, 2025

Hi, that link takes me to a 404 page!

 

Also, I don't know what the two charges are for. One is for my Pro apps and Adobe stock - which should be billed monthly. But the second charge in the month is unknown to me and I suspect it's a scam. 

please can you investigate?

Shivangi_Gupta
Shivangi_Gupta
Legend
October 8, 2025

Firstly, that link produces a 404 error. 

 

And I only want the Creative Coud, no Stock accounts at all. 


I understand your point. I reviewed your account again and found that you have 3 plans associated with your email address:

1. A team's subscription for which you are paying 93.32 GBP

2. An individual plan(CCPro+Stock) for which you are paying 67.47 GBP.

3. An individual plan for Adobe Stock which has pending dues as my colleague mentioned above.

 

Could you confirm if you wish to proceed with individual plan or team's plan? The cancellation processes are different for both the plans.

Let us know. We are here to help.

 

^Shivangi

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