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jonathanrichards
Known Participant
October 1, 2025
Question

Being charged twice

  • October 1, 2025
  • 1 reply
  • 337 views

I've just noticed on my bank account that I appear to be being charged twice. There is one transaction a month from 'Adobe' and another from 'Adobe Systems'. 

See attached bank statement.

 

Please can you investigate this issue with some haste?

1 reply

Kanikas
Kanikas
Legend
October 1, 2025

Hi jonathanrichards, 

 

We are here to help you. Could you please enter the details of the charge here in the link and idetify what the charge is for: https://adobe.ly/4nTTyc7;

 

Hope this helps! Let us know if you need more help around the unknown charge that you are seeing.  

 

Thanks 
^KS

J
jonathanrichardsAuthor
Known Participant
October 1, 2025

Hi, that link takes me to a 404 page!

 

Also, I don't know what the two charges are for. One is for my Pro apps and Adobe stock - which should be billed monthly. But the second charge in the month is unknown to me and I suspect it's a scam. 

please can you investigate?

Shivangi_Gupta
Shivangi_Gupta
Legend
October 8, 2025

I had no clue I had these multiple accounts! And for how long???? All I want is my solo CCPro account which is the account that I thought I was using all along? And no Stock accounts at all.

 

Occasionally, I use my apps on my laptop and then have to de-authorise my main machine to do (when I'm travelling) will I still have that option if the solo account is what I end up using?


I see!
To cancel the team's plan please follow this article with detailed steps: https://adobe.ly/4mWL0AC

and for indvidual plan(Adobe Stock), you can follow this article: https://adobe.ly/4h1uLk7

However, I would recommend you to go through the subscription terms before proceeding with the cancellation: https://adobe.ly/4pWowT3

 

Let me know if you have any questions. I'm here to answer. 

 

^Shivangi

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