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V
vale_4200
Participant
November 24, 2024
Question

Bill issue

  • November 24, 2024
  • 2 replies
  • 107 views

Hello!, I used a free trial of InDesign and forgot to cancel it, when I went to manage my account it said that there was a billing issue so I tried changing the card I used and the payment went throught successfully. Unfortunately I tried refreshing the page many times and opening my adobe account aswell but the billing issue sign is still there and I don't know if it takes some time to update the info of the paymen or not.
Can someone help me?

This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 24, 2024

contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 24, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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