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A
AZIN22519671rthh
Participant
January 5, 2022
Question

Bill

  • January 5, 2022
  • 2 replies
  • 187 views
Hi,
 
I have just received a bill from Adobe  Inc that I am charged $22.59 with my Credit Card. it is activated accidentally and I have not used it.
how can I cancel the plan and refund the amount.
I do not want to be charged monthly and annually or cancellation fees just because of technical issues
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    This topic has been closed for replies.

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 5, 2022

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 5, 2022

    [Moderator moved from Using the Community (forums) to Account, Payment & Plan.]

    How did Adobe get your credit card # if you didn't give it to them?

     

    Check your statement for other invalid charges.  Your card may have been compromised.  Contact your bank.

     

    Nancy O'Shea— Product User & Community Expert
    A
    AZIN22519671rthhAuthor
    Participant
    January 5, 2022

    Hi Nancy,
    When I wanted to use a trial ADOBE asked me the Credit Card Details. But I do not want to use it annually and be scahrged monthly. I even have not use it.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    January 5, 2022

    You agreed to a 1 year contract when you a) downloaded the software, b) installed the software and c) gave Adobe your credit card details.

     

    Inasmuch as you didn't cancel & request a refund within the 14 day grace period, you're on the hook for the full 12 months.  

     

    OPTION 1:  Cancel early and pay a 50% termination fee.

     

    OPTION 2: Wait until your 12 month of service to cancel and avoid the penalty fee. 

     

    OPTION 3: Contact Adobe directly and see if you can persuade the agent to waive the fee.  However, it's unlikely that you'll get a refund -- too much time has passed. 

     

    Good luck!

     

    Nancy O'Shea— Product User & Community Expert
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