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Billed wrong subscription

New Here ,
Dec 11, 2022 Dec 11, 2022

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I got billed for a year subscription and that's not the one i wanted, is there a way i can get refunded ? 

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correct answers 1 Correct answer

Adobe Employee , Dec 12, 2022 Dec 12, 2022

Hi, Your subscription was made through the Apple app store. This page will show you how to cancel your subscription on an iOS device. https://apple.co/3nrrNtI

Here are instructions for requesting a refund from Apple: https://apple.co/38W7RMM

I hope that helps.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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see @Rick Spaulding -.

 

the following applies to individual adobe subscriptions:

 

 

yes, make sure you're aware of the cancellation terms (which should not apply to you if you're subscribing to another plan or you just started that incorrect subscription) by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Dec 12, 2022 Dec 12, 2022

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Hi, Your subscription was made through the Apple app store. This page will show you how to cancel your subscription on an iOS device. https://apple.co/3nrrNtI

Here are instructions for requesting a refund from Apple: https://apple.co/38W7RMM

I hope that helps.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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