Billing Concern

[milena_1894]

Hello,

I have been getting billed for an Adobe account for quite a few months but I can't find an account of mine where I have a payment plan. I have tried 4 of my emails and none have an active subscription, so I am not sure how to cancel the plan if there is no plan. I have even tried the emails of all my family members and they don't have plans either. Any help on how to cancel plan and stop charges greatly appreciated.

Thank you!

[John T Smith · Accepted solution]

1 - contact the fraud/theft department for your credit card

2- 

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730