Billing Error Help needed; account shows no plan/order/billing but my credit card is being charged.

Question

Did a brief (free) trial of their product that required a subscription. On that same day I tested the product, found it did not do what I required and tried to cancel the trial. Was unable to cancel the trial as my account only shows free versions (no subscriptions) Can not cancel a product without a subscriptions (plan) number. Checked back on several occasions, but the subscription was NEVER added to my account. Uninstalled the product (free version?) after a few weeks. My adobe account shows that I only have the free version of their software. My account history shows no orders, no plans (subscriptions) and no billing. Without a plan I have no ability to cancel the product. Have gone on line several times to try to get assistance on the website/community. No success

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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