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Billing Etc.

New Here ,
Aug 23, 2022 Aug 23, 2022

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Hey guys, I had to download adobe photoshop for a photo class and now It's holding me hostage for a service I will never use as my University already has the programs. Its going to charge me around $100 to cancel after using it for like 2 weeks, but I read on here that if I miss payments, then it will eventually deactivate my account. I have a vanilla card and am thinking about switching my payment data to that so once it runs out it just doesn't work anymore and doesnt mess with my bank. Is this a good way to get out of paying for a service I do not want or will use? This account is under my school email so will that mess up my school account if the payment is done via a personal account with the same email? I really just wanted the free trial for a summer study abroad course but thats already passed because I forgot to cancel it. Adobe really does have predatory pricing practices and it sucks for such a titan in the industry to be this money hungry 😕

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Community Expert ,
Aug 23, 2022 Aug 23, 2022

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Hi @Griffin25782520ldxs,

It's better to talk to support about this, defaulting on the payments might hamper your credit score. Contact support and let them know your situation that you already have access via the university. If things go well they might waive off the cancellation fees, being patient and polite can make things happen.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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