Billing Issue but have taken my money.

Forum|Forum|2 years ago
February 2, 2024
2 replies
2168 views

So my account got suspended, I repaid for my subscription but it is still showing up billing issue on my account, giving me no acess to my photoshop or lightroom apps on my mac. I was charged the full amount via Paypal and have the invoice to confirm that. Just wondering if anyone else has had this problem? Can't seem to find an email address anywhere to contact them directly.

Thanks.

Billing

Correct answer kglad

using email to initiate contact will fail. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, <Removed by Moderator>
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

psalmsandriffs

Participant

How do you contact billing to stop taking out 74 every weeks this has happened before with no way to contact adobe, instead i have to shut down my cc number

Peru Bob

Community Expert

@psalmsandriffs

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/manage-account/using/update-billing-information

kglad

Correct answer

Community Expert

using email to initiate contact will fail. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, <Removed by Moderator>
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

S

shayetcAuthor

Participant

Thankyou, took a few tires with people leaving the conversation early with the problem unfixed but got it sorted in the end.

Thanks again!

kglad

Community Expert

sorry about the problems. (i don't know why there so many service interruptions, but then i see glitches all the time on cnn and msnbc.)

but glad it's resolved.

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