Billing issue, Charged but no subscription update URGENT

Forum|Forum|1 year ago
February 15, 2025
2 replies
1316 views

Hi, I have a billing issue with my Adobe subscription. I was charged for this month's payment, but my plan is not updating, and I still see a "billing issue" notification in my account. The payment was successfully deducted from my bank, so I don’t understand why my subscription is not active.

I have already checked my payment details, and everything seems correct. I also tried logging out and back into my account, but the issue persists. The chat support is not showing up for me. I can´t find any type of direct contact please i need help!!!!!!!!!!!!!!!!!!!!!!!!!!!

How can I fix this issue and activate my subscription? Any help would be greatly appreciated!

Windows

I

Inspiring_Wave5DD0Author

Participating Frequently

They were able to cancel my plan but they are charging me extra money, so I still haven't been able to solve anything 😕😕

kglad

Community Expert

if your cancellation is not within the 7 day trial, or additional 7 day grace period, there's a penalty for cancelling an annual subscription before the payments are completed. the cancellation terms are here, https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

I

Inspiring_Wave5DD0Author

Participating Frequently

yea i know that but they told me they wouldn´t charge that , now i have to wait till monday to solve this

kglad

Community Expert

what does chat say?

Jeffrey_A_Wright

Community Manager

Inspiring_wave, sorry for any problems you have encountered with managing your active Creative Cloud plans. I show one of the plans has missed a payment, please make sure you use the steps listed in https://adobe.ly/3Qq10go to correct the payment method for the correct membership.

I also show that you have two All app memberships under the e-mail address you used to post to this public discussion forum. This does not give you any added value, so I would encourage you to cancel the duplicate plan by following the steps at https://adobe.ly/3CZ660b as soon as possible, Inspiring_wave. It looks like you took out the second plan after the first plan had already been active for four months. Please bookmark https://adobe.ly/3QuGVWd in case you encounter any future problems accessing your paid membership. ^JW

kglad

Community Expert

i´m chatting with an agent at this moment

update us when you have time.

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