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Billing Issue | Resolve Now

New Here ,
Mar 14, 2020 Mar 14, 2020

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I have had auto payments set up on Adobe for years. I recently bought a couple harddrives that advertised a free month of creative cloud, so i added them to my account. Since then I have had a red note in the top right of my welcome screen in photoshop saying that I have a billing issue, but all my credit card information is the same. Is this a bug, or was i not credited for the 2 months of free subscription? Am i going to lose my subscription?

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correct answers 3 Correct answers

Community Expert , Mar 14, 2020 Mar 14, 2020

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or

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Community Expert , Jul 05, 2022 Jul 05, 2022

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

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Community Expert , Jan 01, 2023 Jan 01, 2023

for the non-venters that are need account help, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more

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New Here ,
Jan 01, 2023 Jan 01, 2023

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With help from Adobe support, I resolved a similar issue simply by signing out of the creative cloud application and signing in again. 🙂

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