Skip to main content
T
Teddy27576804ihk0
Participant
December 14, 2022
Answered

Billing issue

  • December 14, 2022
  • 2 replies
  • 568 views

I subscribed to Pro-Membership in the past and paid the membership fee.
I have since canceled my membership, but my credit card has still been charged. My account settings do not show any plans or recent invoices, so I cannot cancel my membership. Due to Adobe's lack of regular customer service, I am not sure how to handle this situation. Is there anything I can do?

This topic has been closed for replies.
Correct answer kglad

yes. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

2 replies

R
Community Manager
Rashmi27002770wxveCommunity Manager
Community Manager
December 15, 2022

Hi There,

 

Thank you for writing to us.

 

Firstly, I’d like to sincerely apologize for the inconvenience you had to go through and I completely understand how frustrating this must be for you however, I am here to help you.

 

We have checked your account and you are absolutely right, we see that you do not have any active subscription under the email address associated with the community.

 

Since, this is a community forum and we will not be able to discuss any account or billing related issues, I would request you to contact the Adobe Support team for further assistance as mentioned above.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 14, 2022

    yes. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

      P
      Paulgi
      Known Participant
      February 15, 2023

      I tried this link https://helpx.adobe.com/contact.html?rghtup=autoOpen but it doesn't seem to be real. Feels like a scheme. I only got automatic answers and then it asked me to wait for a human agent and after a long time waiting the chat closed automatically.

      Is there any email contact to adobe? It's the first time I have a billing problem (in fact a fake billing problem) and I'm really surprise to find out that there's absolutely no information anywhere on how to contact Adobe. Feels like a ghost company. Really weird.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 15, 2023

      i gave exact instructions.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices