Billing issue

New Here ,
Feb 12, 2022 Feb 12, 2022

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It is the most uncommon occurence that any Adobe user could ever have faced and i don't think it is Adobe related but some customer service executive attitude or problem who doesn't know that if no action for renewal is done by the user then the subscription gets cancelled (especially after the user had explicitly cancelled and discontinued the subscription). 

 

The real problem, however, seems to be that there is a secondary (bogus) entity that works on those who subscribed earlier but discontinued for whatever reason and i am almost sure that the data of such users has been bought (or hacked) by some local nexus in India or Tamilnadu because, as a user of cloud subscriptions, it's extremely weird to receive such emails that is almost threatening with words like "Notice", when there is no such precedent as the user is not in anyway obliged to renew the subscription so it is clearly a non-software source that tries to "emulate" the type of threats some people use that has words like "Notice" to rattle up the person and it is the sheer temerity and stupidity 🤷🏻‍:male_sign: of it that should make Adobe sit up and notice such attitude in the people they employ or the contract that they get into with a country... because it is against the normal practice in cloud subscriptions.

 

Adobe, beyond resolving your billing system's email sender, please identify the more relevant malpractice.

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Account management , Billing

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Adobe Community Professional ,
Feb 12, 2022 Feb 12, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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