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Billing Issue

Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Greetings

I subscribed and used Premier Pro, After Effects, Photoshop, Media Encoder, and 100 GB of cloud storage. For this so far I am paying from a Credit card 2,394.22/mo but this month to my shock it is ₹4,230.30/mo. I have not been informed about this plan variation. To my surprise, my account shows there is a billing issue.

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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@DSR27124157burd 

 

What kind of plan did you have? Student? Special rate for first time user? Did it revert to full price after one year?

 

I'll move your post from Using the Community to Account, Payment, & Plan. If you think there is an errror, contact Adobe Customer Care directly to help with billing, as we cannot assist on these forums:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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after the first year introductory price, subscription prices generally increase.  

 

and you'll need to fix your billing issue.  https://helpx.adobe.com/manage-account/using/update-billing-information.html

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Community Beginner ,
Nov 02, 2023 Nov 02, 2023

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Sorry,
This hike in the price is totally not aware of, hence I don't want to continue the enhanced subscription starting from 31-10-2023. Please do the needful without deducting any amount further.

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Community Expert ,
Nov 02, 2023 Nov 02, 2023

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quote
Please do the needful without deducting any amount further.
By @DSR27124157burd

 

We are volunteers and cannot see your account information. Please contact Adobe Customer Care as per the directions in the first reply in this thread. Again, they are the only ones who can assist.

 

Jane

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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Greetings,

I am writing to inform you that I recently received your email dated 01-10-2023, which I unfortunately missed. As a result, I was unaware of the change in my subscription plan from ₹2,394.22/month inclusive of GST to ₹4,230.3/month inclusive of GST, which was implemented on 31-10-2023. This sudden increase in cost has placed a significant financial burden on me, and I am unable to afford this amount.

I kindly request that you consider canceling or providing a discount on my subscription plan without any penalty charges. As a senior citizen aged 66 years, I use your software for hobby purposes only and not for commercial use. I would greatly appreciate your consideration in this matter.

Thank you for your time and attention to this issue.

Sincerely,

DSR Murthy

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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quote
Greetings,I am writing to inform you that I recently received your email dated 01-10-2023, which I unfortunately missed.
By @DSR27124157burd

 

Unfortunately, posting your letter to a public forum does not change the fact that we are volunteers who do not work for Adobe and cannot assist.

 

I've copied the info from my first post for you and am reminding you that only Adobe Customer Care has access to your billing. We cannot assist.

 

Contact Adobe Customer Care directly to help with billing, as we cannot assist on these forums:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

We cannot assist on these forums.

 

Jane

 

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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@DSR27124157burd 

 

please don't post duplicate messages.

 

and you're not addressing adobe here. you can plead your case to adobe support.

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Community Beginner ,
Nov 03, 2023 Nov 03, 2023

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Greetings,
 
I am writing to inform you that I recently received your email dated 01-10-2023, which I unfortunately missed. As a result, I was unaware of the change in my subscription plan from ₹2,394.22/month inclusive of GST to ₹4,230.3/month inclusive of GST, which was implemented on 31-10-2023. This sudden increase in cost has placed a significant financial burden on me, and I am unable to afford this amount.
 
I kindly request that you consider canceling or providing a discount on my subscription plan without any penalty charges. As a senior citizen aged 66 years, I use your software for hobby purposes only and not for commercial use. I would greatly appreciate your consideration in this matter.
 
Thank you for your time and attention to this issue.
 
Sincerely,
 
DSR Murthy

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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Hello @DSR27124157burd,

These are peer to peer forum with little to no participation of Adobe employees. So you are not talking to Adobe through these forums. What you should do is contact Adobe support and let them know your situation, they will help you out in the best way possible. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan 

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Community Expert ,
Nov 03, 2023 Nov 03, 2023

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LATEST

@DSR27124157burd 

 

please don't post duplicate messages.

 

================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">

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