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DSR27124157burd
Participant
November 2, 2023
Question

Billing Issue

  • November 2, 2023
  • 4 replies
  • 338 views

Greetings

I subscribed and used Premier Pro, After Effects, Photoshop, Media Encoder, and 100 GB of cloud storage. For this so far I am paying from a Credit card ₹2,394.22/mo but this month to my shock it is ₹4,230.30/mo. I have not been informed about this plan variation. To my surprise, my account shows there is a billing issue.

      This topic has been closed for replies.

      4 replies

      D
      DSR27124157burdAuthor
      Participant
      November 3, 2023
      Greetings,
       
      I am writing to inform you that I recently received your email dated 01-10-2023, which I unfortunately missed. As a result, I was unaware of the change in my subscription plan from ₹2,394.22/month inclusive of GST to ₹4,230.3/month inclusive of GST, which was implemented on 31-10-2023. This sudden increase in cost has placed a significant financial burden on me, and I am unable to afford this amount.
       
      I kindly request that you consider canceling or providing a discount on my subscription plan without any penalty charges. As a senior citizen aged 66 years, I use your software for hobby purposes only and not for commercial use. I would greatly appreciate your consideration in this matter.
       
      Thank you for your time and attention to this issue.
       
      Sincerely,
       
      DSR Murthy
      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      November 3, 2023

      Hello @DSR27124157burd,

      These are peer to peer forum with little to no participation of Adobe employees. So you are not talking to Adobe through these forums. What you should do is contact Adobe support and let them know your situation, they will help you out in the best way possible. To contact support follow the instructions given below
      1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
      2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
      3. In order to talk to a human type "AGENT" in the chat box
      4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

      P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan 

      -Manan
      D
      DSR27124157burdAuthor
      Participant
      November 2, 2023
      Sorry,
      This hike in the price is totally not aware of, hence I don't want to continue the enhanced subscription starting from 31-10-2023. Please do the needful without deducting any amount further.
      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      November 2, 2023
      quote
      Please do the needful without deducting any amount further.
      By @DSR27124157burd

       

      We are volunteers and cannot see your account information. Please contact Adobe Customer Care as per the directions in the first reply in this thread. Again, they are the only ones who can assist.

       

      Jane

        D
        DSR27124157burdAuthor
        Participant
        November 3, 2023
        Greetings,

        I am writing to inform you that I recently received your email dated 01-10-2023, which I unfortunately missed. As a result, I was unaware of the change in my subscription plan from ₹2,394.22/month inclusive of GST to ₹4,230.3/month inclusive of GST, which was implemented on 31-10-2023. This sudden increase in cost has placed a significant financial burden on me, and I am unable to afford this amount.

        I kindly request that you consider canceling or providing a discount on my subscription plan without any penalty charges. As a senior citizen aged 66 years, I use your software for hobby purposes only and not for commercial use. I would greatly appreciate your consideration in this matter.

        Thank you for your time and attention to this issue.

        Sincerely,

        DSR Murthy
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        November 2, 2023

        after the first year introductory price, subscription prices generally increase.  

         

        and you'll need to fix your billing issue.  https://helpx.adobe.com/manage-account/using/update-billing-information.html

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          November 2, 2023

          @DSR27124157burd 

           

          What kind of plan did you have? Student? Special rate for first time user? Did it revert to full price after one year?

           

          I'll move your post from Using the Community to Account, Payment, & Plan. If you think there is an errror, contact Adobe Customer Care directly to help with billing, as we cannot assist on these forums:

          Try the link to auto-open the Chat:
          https://helpx.adobe.com/contact.html?rghtup=autoOpen  
          Type "agent"

          If your browser blocks the Chat window, try the troubleshooting tips here:
          https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

          You can also send a post through X (formerly Twitter) to @AdobeCare.

          Do not reply to PMs, which are likely to be scammers.

          ~ Jane

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