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Billing issue

New Here ,
Nov 13, 2024 Nov 13, 2024

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I received an invoice but I never booked a plan from Adobe. I logged in my account and there is no record of any billing history or invoice actually. So I can't do any operation to check my account situation and change/cancle the plan.

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Community Expert ,
Nov 13, 2024 Nov 13, 2024

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
Nov 13, 2024 Nov 13, 2024

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if you're never had a trial or subscription, contact your credit card issuer and report fraudulent usage of your card.

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