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S
Simon26395341fpz5
Participating Frequently
October 3, 2022
Question

Billing

  • October 3, 2022
  • 1 reply
  • 941 views

Hello there; 

Last month I subscribed to whole adobe by random G-mail! Today I understood that I Lost my password, and I just tried to change my adobe e-mail at least; in a rush, I changed it to my other e-mail which I had a canceled adobe account previously , and now my account is canceled! 

 

Is there any live chat? Is there any place for writing it to the support? I want to contact them via e-mail because I cannot make any phone calls.

 

Regards.

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1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 3, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    S
    Simon26395341fpz5Author
    Participating Frequently
    October 3, 2022

    Thanks for the reply! 

     

    Unfortunately, there is no way for me! Find business support and e-mail them don't know if it works or not! Does adobe care at twitter helps ? 

     

     

    Unfortunately, I cannot find the online chatbot! I will try! There should be some way for this situation and a big organization like Adobe ! this is absurd 

    S
    Simon26395341fpz5Author
    Participating Frequently
    October 3, 2022

    use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

    p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

    p.p.p.s. you can also use twitter to tweet @AdobeCare.


    On this browser, I've used this chatbot! I didn't know the trick to type" agent"  and a human will contact me! but now! no result 

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