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Participant
January 7, 2024
Answered

Billing

  • January 7, 2024
  • 3 replies
  • 254 views

I started a free trail then cancled it but it still charged me

This topic has been closed for replies.
Correct answer kglad

@Joseph34637304735e 

 

if you still have questions, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 9, 2024

@Joseph34637304735e 

 

if you still have questions, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Legend
January 9, 2024

Hi @Joseph34637304735e ,

 

I can see that you had canceled a Photoshop Individual Plan. Would be moving this post to the Account, Payment, and Plan Community for further assistance. 

kglad
Community Expert
Community Expert
January 7, 2024

was that an enterprise or teams subscription?