Billing

Forum|Forum|3 years ago
September 23, 2022
1 reply
183 views

I signed up for free trail of adobe Acrobat. After that i tried to cancel, but it didn't work and now im being charged for the product I'm not even using. What to do??

This topic has been closed for replies.

Nancy OShea

Community Expert

[Moderator moved from Using the Community to Account, Payment & Plan.]

Did you read the TERMS you agreed to when you gave Adobe your payment card? You had 14 days to cancel & request a refund.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

R

Ram262675394f49Author

Participant

I tried to Cancel the same, but couldn't, and now I'm being charged for the product features I'm not even using.

M

Manan Joshi

Community Expert

If it does not cancel then you should contact support. You should not have waited beyond 14 days to ask for help on the forum. Now the only option for you is to contact support(use the link give above by Nancy) and convince them that you were short changed by the malfunctioning system, they might waive of your cancellation.

-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded