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Billing

New Here ,
Sep 23, 2022 Sep 23, 2022

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I signed up for free trail of adobe Acrobat. After that i tried to cancel, but it didn't work and now im being charged for the product I'm not even using. What to do?? 

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Community Expert ,
Sep 23, 2022 Sep 23, 2022

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[Moderator moved from Using the Community to Account, Payment & Plan.]

 

Did you read the TERMS you agreed to when you gave Adobe your payment card?  You had 14 days to cancel & request a refund.

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 25, 2022 Sep 25, 2022

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I tried to Cancel the same, but couldn't, and now I'm being charged for the product features I'm not even using. 

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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If it does not cancel then you should contact support. You should not have waited beyond 14 days to ask for help on the forum. Now the only option for you is to contact support(use the link give above by Nancy) and convince them that you were short changed by the malfunctioning system, they might waive of your cancellation.

-Manan

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