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Matthew345965559cta
Participant
January 4, 2024
Answered

Billing

  • January 4, 2024
  • 1 reply
  • 176 views

Hi there,


You appear to have charged me double for Dec 2023 and Jan 2024 and I would like to be refunded and the charges returned to the usual amount.

 

There seems to be no other way to contact you directly to make this request which is very frustrating to say the least.

 

Thank you.

 

Matthew

 

    This topic has been closed for replies.
    Correct answer kglad

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    1 reply

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 4, 2024

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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