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Participant
January 29, 2025
Question

Billing

  • January 29, 2025
  • 2 replies
  • 175 views

Hi there,

I purchased a monthly plan of illustrator and photoshop last year and wanted to cancel because I could not longer afford it. The money I make using it barely scratches the sides of the application costs. What I didn't realise is that there's a $240+ cancellation fee that I don't physically have the money to pay.

 

I'm desperately trying to find a way out as i cannot find help. I'm truly freaking out, I didn't realise I'd be locked into an expensive contract ( when $800 a year seems expensive enough to me!) and help seems impossible to access. 

2 replies

John T Smith
Community Expert
Community Expert
January 30, 2025

>What I didn't realise

 

For anyone else reading this, be sure you know what you are buying before you give your credit card number

 

Please read everything so you know what you are doing before you buy a subscription
If you buy a HIGHER COST Monthly subscription you may cancel at any time without a fee... when you buy an Annual subscription with Monthly payments, and you do not cancel in NO MORE than 14 days from the start of your subscription, you pay 1/2 of the remaining time if you cancel early
When you 'click to agree' to the subscription terms while starting a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And the difference between an actual Monthly subscription and Annual paid Monthly
My Oct 4 2023 reply here discusses the different payment plans
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040
AND
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-s-subscription-amp-cancellation-terms/td-p/12648724
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Jeffrey_A_Wright
Community Manager
Community Manager
February 3, 2025

Beth, I am sorry that the Adobe services you subscribed to are not meeting your needs. Your subscriptions are still active, so please complete the steps at https://adobe.ly/3Q8QcmF to complete the cancellation process. You can find information on the applicable fees and charges that will be applied at https://adobe.ly/4aKXCGr. ^JW

kglad
Community Expert
Community Expert
January 29, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.